Support

Reaching a person

One person reads all of this. That means a reply is not instant, and it also means a real person has seen it.

The Discord Fastest answer

Where to ask for an invite, and where a question gets seen sooner than email. Other people are there too, which is often the quicker route. It is the NextEx Girlfriend server, shared with the audio work.

discord.gg/nxgf

Report a bug, or suggest something A form

No account needed, and it fills in the page you were on. A good few things on this site exist because someone said this is annoying.

ferality.app/report

Email Anything private

Account problems, a report about someone, a legal or privacy request, or anything about your own data. All the things you would rather not say in a server.

[email protected]

Something urgent Email, not the form

A real person's safety, a leak of someone's work, or content that should not be here. Put urgent in the subject and it gets looked at before anything else. Please do not send these through the bug form. They sit in the wrong queue.

[email protected]

What makes a bug fixable first time

Tell me these four and I can usually fix it without coming back to you. The form asks for them in this order.

What you were doing The page, and what you pressed.
What happened And what you expected instead.
What you are on Phone or computer, and which browser.
Roughly when A time helps me find it in the logs.

A screenshot is worth all four. And if a toy was involved, say which way you paired (Bluetooth, the Lovense app, or Intiface) because those three fail in completely different ways.

What not to send

Never a password, an invite code, or anything from a Lovense token. Nobody here will ask you for them, and no answer needs one.

Before you ask

Two pages answer most of it on their own: help, which is split into answers for listeners and answers for people who make things; and where Ferality is going, which says what is being built and what deliberately is not. Worth a look before suggesting something. It needs an account.